I explained and I was really grown up about it. I explained that they had lost my records and she didn't like that, I said that the receptionist was rude. She was very off with me and when I explained that my mother could not remember and that I was upset that I was told I had to find out, since my grandparents are dead. No apology...
I kept cool, but I've had it.. I want to go home so I'm going to the loo to cry.